Customer service top notch and much more selection than at the San Rafael outlet. SPONSORED. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. I asked him if he understood the description the delivery crew gave - "it looked like Wolverine dragged his claw down the side of the couch. " $20. Salesman: Why, do you want to buy it? Communication with seller is excellent. Given that sales are final it's still a pretty big decision to make. I asked to speak with a supervisor - she put me on hold for 15 minutes and when the supervisor came on the line, I explained that one of the RH service advisors had told me to go into the store to reapply before the 30 days was up - she told me that she had no control over when a customer insists on reapplying! They have a wonderful selection of beautiful furniture and it's not damaged. Every delivery crew witnessed, agreed with the obvious damage from the factory, and took multiple proof pictures. I will be back for more. And after 2 months, she still does it-- she is so genuine and all her employees are too. Unbelievably horrible experience with the company merchandise and customer service. This store might be worth checking out if you're in the area. Everything here is absolutely stunning & wont let you down! I don't know anything about refinishing furniture but I am now doing it because the tables are too valuable to toss out and get new ones - AND the table tops are too HEAVY to transport so I am left to do the work myself. I'm looking forward to receiving my furniture, and am already enjoying the odds and ends I picked up at a great discount. They went above and beyond to help me. Machinto Dresser Dupe You could splurge on RH's Machinto dresser for $4,520 or pick up this alternative for just $2,034 RH Maison Dresser Dupe At $1200 this 6-drawer dresser is an affordable alternative to the popular Maison dresser Highly recommend! Imagine my surprise that it was on sale. This store has a variety of items- couches, dining sets, outdoor furniture, bedroom sets, lamps, rugs, linens, towels and much more. Our finely tuned search tools help you sort by color, style, cost, and more. I give their customer service and store associates a "10" if I am reviewing them. If you like quality furniture it's worth your time. So do come prepared when shopping here as I wouldn't rely solely on them to properly guide you. When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. It's an absolute joke. Calculate delivery to your zip code. In the body of the email the designer rather absurdly suggested that the problem was my Restoration Hardware couch and that it was too short. Me: Well not this particular one, but I'm interested. Finally, after hours of backs-and-forths, I got to a supervisor who finally understood the mistake was RH's, not ours, and would "give" us a seven-foot sofa without extra charge. So helpful and she has a delightful personality. Learn more. Description RESTORATION HARDWARE CHEST OF DRAWERS: Metal Clad 4- Drawer chest, raised on turned legs. You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. He should've told us to speak with one of the designers (as we have in the past) when they are free. RH wants $71. of bed when broken down for shipment. No thanks. Take full advantage of our site features by enabling JavaScript. Found something you love but want to make it even more uniquely you? Devyn Tufted 2-Drawer Storage Daybed - Frosted White $3789.0 - $5949.0 Regular $2841.0 - $4461.0 Member + more colors Devyn Tufted Daybed With Trundle - Frosted White $3719.0 - $6139.0 Regular $2789.0 - $4604.0 Member + more colors Devyn Tufted Leather 2-Drawer Storage Daybed - Washed Grey Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. They refused to do anything about it and it's only gotten worse. And better, it is constantly evolving. 2 velvet couches, a dining table, 8 dining table chairs, and 2 swivel side chairs all for around 10K. Who the hell are they selling this furniture to? While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. There products are BEAUTIFUL, no question BUT are not practical or reliable. From traditional to contemporary looks, RH tackles styles with a confidence few companies havethe brand's status as a publicly traded company surely backs them up! I then said "EXCUSE ME - I need some help".. and she sauntered over to "help" me. This store is great! None of the furniture on the floor is available for sale? Try Pottery Barn or CB2. Approx. The slats on the table surface are seamless and the base is substantial and beautiful. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. I lived in the building underneath the Budweiser sign; only it wasn't that building. Since this was a highly unusual occurrence, I called the manager, Jules. You juts need to be more patient and caring. The top of one of the chair frames started to split in 2 places, I think because it had not been properly glued at these joints. Its also home to a whole host of one-of-a-kind items made with love and extraordinary care. We'll go through the top picks and talk about the ins and outs of Restoration Hardware's catalog. The RH Outlet opened after w head already purchased an entire outdoor patio set and fireplace. :(. This didn't make sense to us since we have been great customers and just asked for placement advise. Est retail: $1,048 | 20 % off. I kept looking around for people in long coats with syringes in their hands trying to knock me out and drag me away. ", "Very nice brass furniture appliques:) Very well packed and fast delivery. We couldn't be there in time, so we told them to return the pieces. Sold by Alan Simmons Restoration Hardware Outdoor Daybed Qty: 1 $899 or pay over time with or Learn more Sold / Expired South San Francisco, CA Delivery fees within the same standard service zone are included in the listing price. So, we were happy to schedule the delivery for the next time we were going to be in town. Bad idea. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. Based on that experience, I won't be spending any of my money at this RH. However, my daughter wasn't able to find another one that she liked. My daughter is only 100 pounds and does not jump on this bed. Some mixed feedback about the in-store shopping experience. As furniture stores go, it is unique. They painted the walls grey-brown, making it feel less like a store and more like my mother's dark house. Easy decision -- we took our $1000 and spent it William Sonoma who is nicer to our planet. They told me I would get a phone call for a delivery time window. Endless photos later to support the color differential the supervisor agreed to replace all three sofas so they would match. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. My winter visitors have raved about the towels! I would give negative stars if I could. With this said, I went there Sunday September 3rd and was in there for half an hour or so looking to buy some end tables, mirrors, and possibly a dining set. We've recently updated the Chairish, Inc. From other reviews I see that I am not the only one with this complaint. Restoration Hardware, Dimensions: I was trying to understand why the outdoor furniture had all of the cushions removed. Beautiful couch. I've enjoyed RH designs and have made several purchases. This is where I come when I feel a lack of motivation at work, and need to become inspired as to why I work 60 hours a weekthe reason? Do you like refinishing furniture by yourself in your own home? Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. (12% off), Sale Price $5.29 Had I known this, I NEVER would have gone to the post office and shipped it back. There's none to be found within these walls. Thank you! I am waiting for a response when I told them that the $400 was not going to cut it. Unfortunately, every time I have visited I have been totally unimpressed with the sales staff. While shoppers enjoy the designs of Restoration Hardware pieces, a few customers have brought up issues with diminishing perceived quality and durability for certain items. Make an offer! We will always come here for most of our needs. Beware do not ever shop at RH. Bad customer service, some what interesting yet over priced items. Before we even arrived home, we had a thoughtful thank you from Jennifer. There are definitely other companies with better quality and value but sometimes slim on designs. By purchasing this item, youre contributing to a more sustainable future. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. I went online out of curiousity to find out how much it was and how many colors were offered. Very good. Original Price $3,416.00 A real rip-off. Etsy is powered by 100% renewable electricity. The pros: Artfully designed and styled outdoor furniture pieces. This location at City Creek has a great team -always very polite and courteous. If this is what you like to do in your spare time then furniture from this place is for you. These guys are terrible at delivery of product. 1 tree planted per order with We cannot say as of yet the final product, due to its customization. Twice I wasn't happy with the dining table I had picked out (same table different sizes) and Kim allowed me to return them each time until we choose a completely different table that I absolutely love! Several items were defaulted and had to be sent back, but half a year has passed, I haven't got my refund. And like the other reviews, watch your credit card for the charges by the RH store. I'd much rather pay for shipping than deal with the people working at this store and a lot of times, there are online discount codes and other opportunities that eliminate my need to return to the retail space all together. I asked for guidance on a category of goods i was interested in buying. The third party delivery company they refer out to was exceptional and reasonable priced as well. We had planned to purchase some living room furniture from this location and went in to test them out. away. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. Many of their items are also automatically marked down 20% simply because they are returned. Will not return since my first impression was unfriendly. or Best Offer. When it comes to dining chairs, RH has dining table chairs and stools in fabric, leather, wood, and metals. NEVER STEPPING FOOT IN THIS RIDICULOUS PLACE AGAIN. As one of the most successful furniture retailers, Restoration Hardware (now technically RH) is enduringly beloved for its broad range of modern, streamlined fittings. I scored some really great pieces at amazing prices. Some links on Slumber Search are referral links. we visit this store weekly to see what treasures we can find and we always get a welcoming hello! The staffs here aware always helpful and friendly. There are better ways to handle sold items then the system they have. Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. They seems to sell mostly furniture and chandeliers. Original Price $24.98 Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 1 inches, Height: 1 inches, Depth: 1 inches. Dimensions. The tiny Italian lady that helped me was so sweet and animated while showing me the cushions for the couch I was looking at, her little body even got up on the couch and started jumping on it like a little kid to show it had springs inside that don't transfer to the other sides of the sofa which was quite funny. Fill out the requested information. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. One of them, before she sat down, walked out of a back room and saw my husband and I looking at bath fixtures and said "hello" and kept right on walking to get to her seat/laptop. I will go elsewhere for my purchase. All I will say is the words coming from their executives don't match the music played in the Walnut Creek store. There are promotions such as 40% or 50% off the entire store. Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. Restoration Hardware Aviator Leather Chair Retired $2500. It was not in the finish we wanted, but we got to get a feel for the size and extensions available. Don't bother calling - they won't pick up or will pick up and tell you to come down (or will ask for your phone number and won't call you back). The pros: Chic and refined dining furniture. (15% off), Sale Price $243.00 Seraiah deserves all the credit for the sale. I am guaranteed that this third table is in perfect condition. It actually arrives Friday and I couldn't be happier. Yes - I know they sell them everywhere, but I liked the vintage and antiquey look of this one. When it comes to your own comfort, your own body is the only North Star. Beautiful furniture beautiful fixtures beautiful everything!!! However, I give this tub "0000" or no stars if I can. We were interested in the St James table and fortunately they had one. Restoration Hardware Nevis Daybed 3D Model High resolution Restoration Hardware Nevis Daybed 3D Model all materials for V-Ray renderer. Seriously, if you go here, ASK FOR MELLISA! Salesman: Do you want to buy this one? (20% off), Sale Price $22.60 Finishing hardware included for two attachment options. in brighter light so I'll be able to see what it looks like in my own home. Not sure this is the consumer experience they're going for, but it was vivid. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. We were told that the tub is custom made so it will take a while to make the tub. No one seemed interested in helping with this at all, until I met Seraiah. More Details & Dimensions + ATTENTION We're sorry. Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. In fact, they went above and beyond to make sure that we are taken care. Juliet Upholstered Daybed Our Juliet collection's graceful curves are based on an antique French bed. She took her time and got us all set with the best couch ever! It was nothing like the picture online! So glad I didn't purchase much more from here when completely remodeling our home. My master bed foot board was broken, my outdoor furniture was missing leveling screws. I went to the store with photos of my space and met with a designer who told me she was a "space planning expert". He was so patient with us and heard us out and went through different ideas until we came up with the perfect one for our home. They even took down my number and contacted me daily so that I could find my item. I have to wait for all the back orders and the defected item to be fixed. Sometimes I go there just to relax. The next day, within the two hr. The staff is very helpful. They are suppose to be zinc color and instead there is a "picture-like" gray pattern on them. I'm sorry I didn't dress up in a tux to enter your mediocre furniture shop but if you can't even look at someone and say hi how are you how can I help you, then please get the fuck out of the space because lack of effort is the utmost insult when it comes to sales. 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And fast delivery and like the other reviews I see that I had 2 different fabrics the... Offered us any assistance, even though we were happy to schedule the delivery for the.. Bed Queen Size Frame Platform Bedroom furniture leather Modern RH, agreed with the company merchandise and service... Guidance on a category of goods I was interested in the area sales are final it 's damaged. Fabric, leather, wood, and metals setting up a delivery date in the area time I n't., a dining table chairs, RH has dining table chairs, RH has dining,... Dimensions: I was trying to knock me out and drag me away all for around 10K so... The music played in the future to fit my schedule seemed to be fixed from bad to,. My outdoor furniture pieces not going to cut it nation-wide nature of Restoration Nevis.
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