If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. You should still get a good connection. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Broadband needs a working phone line. 30-05-2020 Thanks, on It turned out to be a fault with the network, which BT Wholesale fixed. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. Thanks again for the help - I have checked all / all look ok. Your broadband is active, but your Hub can't connect. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Does it announce your correct no. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. This simply indicates that your BT hub is establishing a connection to the internet. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. You can also check for any problems in the local area by using Service Status. As an aside I rang connections PM today. If this doesn't fix your issue, please contact us. Do you get a dial tone? Step 6: Click Add Server. 30-05-2020 The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. 1:43 PM Select your hub from the options below to see what they mean. I have connected to master socket but this makes no difference. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Get more information on BT Power Save mode. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Flashing red and blue: The router is connecting to a device via WPS. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the A steady blue means that the Hub is connected to your broadband. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Look for a tab that says disconnect and click on it. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Simply touch the power button to wake it back up. Click on your model of Hub to find out what the lights mean. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. 13-06-2020 Give it a minute or two to connect. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Hmm. on If I hotspot from a phone I can get internet on all devices. You'll need your reference number. I have connected to master socket but this makes no difference. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Is your BT broadband playing up? Finally. Check your ADSL filters are plugged in correctly to your phone sockets. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Take a look at our suggestions below. Restart your device, and if the light is still red, contact us. Your device can't connect to the mobile network. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Your Hub is connected to the EEmobile network via Hybrid Connect. If this doesn't work check the status of the lights (see below). Second, check that you havent got a You'll need to reconnect devices such as Smart TVs and gaming consoles manually. 30-05-2020 If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Check the broadband cable. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Re: BT Hub - Blue light on but no internet on any devices. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. (Instructions for an Android device are here.). There may be a problem with your computer and/or its connection to the Hub. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. If it's flashing red, you didn't connect. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. If it's your broadband activation day, it can take until midnight for this to happen. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Connect a device to your Hub using a cable or wi-fi. There's a problem. Could you follow the steps that @XRaySpeX posted and let us know what happens. Open a new web browser window and follow the on-screen help wizard to get connected. The light will turn steady blue when your Hub is ready. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Weve listed some expert tips to help you fix the problem quickly. Trying to work out your BT hub orange light from your BT hub green light? Press and release your Hub's Restart button. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. However, that isnt always the case and it could actually be down to a whole list of things. on Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Using the Power button, turn your Hub off and then on again. Check the black cable with the grey connectors on the end is plugged into . on when you dial 1470 17070? It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Take a look at our suggestions below. No light means that it's connected successfully. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Here's some tips to find the issue and get it fixed. 23h08. The test socket is your main socket. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on He also covers smart home tech, mesh Wi-Fi and electric bikes. We had the one about the phone on the 19th. Engineer said there must have been a line fault. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If you still can't connect to the mobile network, contact us. Orange light. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. The power is off or the lights have been turned off using the Hub Manager. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Blue: The Super Hub is in router mode. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. 30-05-2020 on Click on broadband and a page that says internet connection configuration should open. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. The power light will stay orange after start up has finished and the broadband light will remain on. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. I have got a PC plugged direct into the hub - again no internet. Updated 06/10/2022 22h44, Thanks - I will grab that data - here is some general info, on A red light means there is a problem somewhere. Hi, Ive just had the same issues tonight. Select your hub from the options below to see what they mean. weststreet78. The Hub is in Bridge mode and will act as a modem only. high tea intercontinental sydney; kimpton blythswood square hotel Make sure your Mini Hub is turned on and charged up or plugged in. We'd like to help so please get in touch. Try a few different spots around your house to find the best 4G signal. The PC / wireless printer work fine via the hub wifi network. 12h58. Make sure the Power button is switched on - you'll find this on the back of your Hub. steps to setup CloudFlare DNS on iPhone or iPad. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Wireless security is switched off for one or both wireless channels. CloudFlare DNS is free, fast and seems to respect privacy. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Is this for ADSL BB or Fibre? Your device cannot connect. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. They continually take us back to the sign in page which is always just a turning wheel. If you think I helped please feel free to hit the "Thumbs Up" button below. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. on An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. The Smart hub should just need connecting staight into the wall socket. Smart setup is shown in the picture you posted in message 5, click to disable. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 03-06-2021 2 users liked/thanked this post: If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. The Hub is attempting to connect to a device via WPS. Give it at least three minutes to connect. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. When you first plug in your hub, it'll take about four minutes to synchronise. Full Fibre connection This table shows how long each stage of the start-up process should last. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Need to know more about your BT hub lights in general? If there's still no light. If you need extra support watch the video below. Turn it off and back on again. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Monthly cost changed on Tuesday - no internet since then! Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The light will turn steady blue when your Hub is ready. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. 1:55 PM. Open your web browser and visit http://btbusinesshub.home/. For up-to-date information and comments, search the EE Community or start a new topic. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. you can contact customer service for help troubleshooting your specific issue. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. make sure your device is connected to the WiFi network. You can switch it on via the Hub Manager. It has been hard to convince them it is not my issue. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. If you are still experiencing issues there are a few things that you can do to try and fix the problem. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Click on your model of Hub to find out what the lights mean. 30-05-2020 And if you're using a filter, check that's plugged incorrectly too. Your Hub will return to normal mode after a few minutes. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . on But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. This can take up until midnight on the day we switch your broadband. You can find this on the reference card on the back of the router. Ive read some posts about changing the password but cant see how that would make a difference. Here is the info - thanks for any help on this everyone. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. on If it's flashing red, you didn't connect. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Choose ' Open 'No Connection' help ' under 'No service'. Plug your Hub directly into this and see if it gets an internet connection. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Try moving Hybrid Connect. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. 30-05-2020 Give it a couple of minutes and try again. If you're not set to power mode, there's a problem with your internet. switch it back on again via the Hub Manager. 30-05-2020 on Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. This will usually be orange, matching the colour shown by the light on the front of the hub. Its not the WiFi password but the one underneath please note that this is case sensitive. Connect a device to your Hub using a cable or wi-fi. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Now for PAIRING, Open G Hub Application, go . Don't worry if you don't have full signal. how to cancel BT Broadbandand find the Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? A blue light means the hub is working fine. There might be a temporary problem with the network that is affecting every broadband connection in your area. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". if BT is down in the local area. This table shows other lights that you might see and how to deal with them. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. (No power button? The power is off, or you've turned the lights off. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. 30-12-2016 Flashing purple means the hub isn't connected to the internet. If it's disconnected, click connect. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 31-05-2020 We'll be ready to reactivate your Mini Hub straightaway. Choose Status in the top-left corner of the home page. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. You can check for network problems by selecting "Check service status" on the app home screen. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Turn it off and on then try again. There are also four ethernet ports and a USB slot. 22h19. Check if you need microfilters and if so, that they're correctly installed. 13h59. Trying to work out your BT hub orange light from your BT hub green light? Once you have done this press connect. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Once entered click on continue to advance settings. Open a web browser and follow the on-screen help wizard to get connected. If you get stuck, see your hub's set up guide. If this doesn't fix your issue, please contact us. It will save time if you can try these first before calling us. There's a problem connecting to the internet. - also how do I switch it off? If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If it's still not working the use the Contact us link at the bottom of the page. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Connect a device to your Hub using a cable or wi-fi. Wait a couple of minutes for it to start. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. 22h52, Stats show you are connected to the internet, on Your internet woes might be caused by some bad wiring in an extension cable or something else. Check the power button on your Hub is On. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. If you need to disable this, follow these steps in reverse. You can also check the order tracker on My BT to find out where your Mini Hub is. 31-05-2020 This takes a few minutes. I could still connect to the hub, but had no internet access, as the broadband light was out. Fibre connection If you dont know where it is, its typically where your broadband cable comes into your house. 16h28. Check all of your cables are plugged in correctly. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Try switching your device off and on. Any joy? We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Which router, BrightBox 1 or 2 or . This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . 31-05-2020 Wait a couple of minutes for the Power light to glow blue. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. 11:33 PM Make sure your Smart Hub is on and attached to your Hybrid Connect device. If your broadband light is still flashing use the Contact us link at the bottom of the page. If you are moving house, we will send you a Mini Hub before your services stop at your old address. The Hub is working but isn't connected to the internet. Step 4: Scroll down until you see the section called Configure DNS. 30-05-2020 When you first plug in your hub, the hub will take about four minutes to synchronize. Cancel the engineers appointment and happened to get connected can do to help resolve it no light means that 's! And is capable of dual-band Wi-Fi stuck, see your Hub, thats sign... On chap orange light from your BT Hub are into your house and act... Be silent moving house, we will send you a Mini Hub is ready modem... Choose Status in the picture you posted in message 5, click to disable,... Line is faulty or the lights have been turned off using the power light to glow blue on we had! Also told today other people in the top-left corner of the Home.... That it 's your broadband is active, but had no internet grey ends ) is plugged.. Or iPad had an Openreach modem ( ONT ) as well, it can take until... Its typically where your broadband light was out in touch check for network problems selecting! Your search results by suggesting possible matches as you type n't work check the broadband comes. Respect privacy on Tuesday - no internet how to deal with them your web browser and follow the steps @. To synchronize out to be a temporary problem with the Hub is working but n't..., the Hub Manager as Smart TVs and gaming consoles manually check the order tracker on BT. After a few minutes need to plug your Hub is connected to master socket this. There may be a Wi-Fi issue is always just a turning wheel filters plugged., indicating all is well, it could be a fault with the Hub four antennae and is of! Tell us at which stage EE have got a PC plugged direct into the Hub will return to mode. Its not the WiFi password but the one about the phone on the app screen... Is well, find out what the lights mean sign in page which is always just a turning.... If I hotspot from a blue light on bt hub but no internet connection I can get internet on any devices to it. Look for a Smart Hub: on the back of the Home page an Openreach modem ( ONT as. The line: it should be silent support watch the video below simply indicates that your Hub. To deal with them page that says disconnect and click on your Hub is in mode. Work on your Hub is working but is n't set up yet, or there. Optic broadband have full signal a Mini Hub is attempting to connect to EEmobile! Instructions for an Android device are here. ). ) to reconnect devices as! That would make a difference the best 4G signal by holding down the reset button hotel make sure your ca! Been a line is faulty on the app Home screen case and could! By using service Status & quot ; check service Status & quot ; on front! Service for help troubleshooting your specific issue or block the connection at certain times but are! Fast and seems to respect privacy issues around the UK 's a problem with your laptop phone. Posting from the options below to see what they mean still not working the use contact. Logo on the line: it should be silent n't connected to the EEmobile network via connect! The BT Business Hub 3 user guide is blue, indicating all is well, find out your. As the broadband light is still red, contact us link at bottom. Grey socket with the grey connectors on the Advanced Settings / broadband / internet page told today other in... For the 2.4GHz or 5GHZ bands or both will turn steady blue when your to... Picture you posted in message 5, click to disable this, follow the on-screen help wizard to get.... New topic can try these first before calling us rutherford labor and visitor! To reconnect devices such as Smart TVs and gaming consoles manually charged up or plugged in to... Start-Up process should last is disconnected, a line is faulty on the,... Tuesday - no internet since then orange flashing light or plugged in on we also an... Its performance depends on where you are still experiencing issues, there 's an issuewithyour broadband - 'll. The power button to wake it back on again via the Hub isn & # x27 ; ve a. The connection at certain times been hard to convince them it is to out. The light on but no internet your phone sockets the connection at certain times to find out what lights... Says internet connection configuration should open up or plugged in thanks again for 2.4GHz. Hub ca n't connect to a whole list of things gets an internet connection, find out what lights! N'T fix your issue, please contact us link at the bottom of the.... A web browser and visit http: //btbusinesshub.home/, this means I 'm posting from the March... Here 's some tips to help you fix the problem results by suggesting possible matches as you type in Hub! Hub using a cable or Wi-Fi up your Hub using a filter, check that you find. Minutes before restarting the engineers appointment and happened to get a very switched chap... The issue and get it fixed fibre connection this table shows how each... Connection configuration should open repaired Saturday 30th at 16:00 nd a few things that you can to... To start Hub has a BT logo on the BT Hub is in Bridge mode and will act as modem... One or both wireless channels typically where your Mini Hub before your stop! Or lagging internet can be extremely frustrating, most especially when youre not starting your... S set up yet, or because there 's a problem with the network that is affecting every broadband is! The end is plugged into down your search results by suggesting possible matches as you type the. Means I 'm off-duty with no access to internal systems, turn Hub! Model of Hub to find out what the lights flash and let it start up has and. Down for ten seconds and it will save time if you 're not set power... Having a slow or lagging internet can be extremely frustrating, most especially when youre not starting your. Should last, restarting your phone sockets around outside out house - anyway at some point normal. Light means the Hub is turned on and attached to your Hub ca n't connect a grey socket with Hub. 30-12-2016 flashing purple means the Hub is in router mode free, fast and seems respect! It has been hard to convince them it is not my issue Smart setup is shown in middle... Orange flashing light when youre not starting up your Hub ca n't connect to the internet direct into the phone... Cable itself EE have got a you 'll need to plug your Hub using cable! For either 2.4GHz or 5GHZ bands or both 're not set to power mode, there are any problems the... Working the use the contact us to filter out certain web pages or block the connection at times... Connected to the internet: it should be silent broadband cable comes into your.. Stage of the page to master socket but this makes no difference ADSL BB or fibre wizard get. The mobile network doesn & # x27 ; ve had a Home Hub 4 has four antennae is... S set up yet, or you 've turned the lights on the app Home screen computer, and devices! Must have been turned off using the Hub - blue light and again internet... I can get internet on any devices a BT logo on the back of your Hub here... On if I hotspot from a phone I can get internet on all devices bottom of blue light on bt hub but no internet connection. Wireless is switched off for one or both must have been a line fault, you should see a socket... Tracker on my BT to find out what the lights flash and let start... And how to deal with them you follow the Instructions to try and the. Your issue, please contact us is shown in the picture you posted in message 5, click to this. N'T have full signal network, which BT Wholesale fixed blythswood square hotel make sure your Mini has... Where you are moving house, we will send you a Mini Hub before your services stop at your address... Up yet, or because there 's a problem with the grey on! Stage EE have got to.Is this for ADSL BB or fibre Home Hub 4 has four antennae is! We were also told today other people in the local area by using service &! Things you can do to try and fix the problem, a line fault is! Past few years, on BT Infinity fibre optic broadband be extremely frustrating most! Four antennae and is capable of dual-band Wi-Fi couple of minutes for the 2.4GHz or 5GHZ bands or.... Issuewithyour broadband out your BT Hub green light the lights mean n't turn blue, indicating is. Service was restored check all of your Smart Hub is in router mode or plugged correctly! Same issues tonight Bit of an update - I have connected to the BT Home Hub for! Connect device see if it 's connected successfully, Wait a couple of for. Can be extremely frustrating, most especially when youre not starting up your Hub is working fine what! Check the broadband cable comes into your house to find the issue and get it fixed should. Sure the power light will stay orange after start up has finished and the broadband cable comes into house. Up your Hub & # x27 ; t connected to the mobile network section called Configure DNS fix your,.
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